Next Gen Help Desk - Milestone Didn't Show Due Date for Resolution Metric
(Doc ID 2908694.1)
Last updated on AUGUST 30, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : NA version, Help Desk
ACTUAL BEHAVIOR
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Next Gen Help Desk - Milestone Didn't Show Due Date for Resolution Metric
EXPECTED BEHAVIOR
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Expected Milestone Due Date to be calculated upon SR creation
STEPS
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The issue can be reproduced at will with the following steps:
1. Go go to Help Desk
2. Create a request
3. Scroll to Milestones area
3. Observe First Response Metric shows Due Date and Completion Date but Resolution Metric doesn't show Due Date.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |