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Next Gen Help Desk - Milestone Didn't Show Due Date for Resolution Metric (Doc ID 2908694.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Help Desk

ACTUAL BEHAVIOR
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Next Gen Help Desk - Milestone Didn't Show Due Date for Resolution Metric

EXPECTED BEHAVIOR
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Expected Milestone Due Date to be calculated upon SR creation

STEPS
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The issue can be reproduced at will with the following steps:
1. Go go to Help Desk
2. Create a request
3. Scroll to Milestones area
3. Observe First Response Metric shows Due Date and Completion Date but Resolution Metric doesn't show Due Date.

Cause

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In this Document
Symptoms
Cause
Solution
References


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