Fusion Benefits : Not Able To Change The Rates Via Self Service Benefits (Doc ID 2910639.1)

Last updated on NOVEMBER 29, 2022

Applies to:

Goal

An employee  is trying to change the rate of her plan/option.
When trying to click on change benefits tab in employee self-service benefits, the user is getting the below error.
'The participation evaluation process can't evaluate this life event. the life event doesnt match the current mode of the participation evaluation process. Try processing the life event using the mode Scheduled mode.'
We are able to make changes as admin under enrollment. Kindly advise.

Solution

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