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How to Send an Notification Email When Inbound Email Service is Denied (Doc ID 2911107.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Goal

When profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST is set to N and an inbound email sent from an email address which is not recognized as an employee (for HRHD) or a contact (for CRM).  System will not created a service request for those inbound emails.

How to send an email notification to those email sender and let them know the service is denied.
 

Solution

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In this Document
Goal
Solution


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