"SSO ReAuthentication Required" Is Received in P6 Professional After Users Exceed the Default IDCS Session Setting of 480 Minutes (8 Hours). (Doc ID 2912070.1)

Last updated on MAY 07, 2024

Applies to:

Symptoms

Several users report that while working in P6 for more than 8 hours, they get a popup window showing the following message:

MESSAGE

SSO ReAuthentication Required

ADDITIONAL

When this message appears, they report that they have to exit P6 and then re-login to continue working. They have reported that if you don't close out of P6 and log back in that it doesn't save your work.

Errors like the following can be found in the Primavera.CacheService.log:

Error Error sending request to CloudConnect
Exception: System.Net.Http.HttpRequestException: Response status code does not indicate success: 302 (Moved Temporarily).
  at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
  at Primavera.Mimosa.Types.CloudSupport.CloudClient.<>c__DisplayClass30_0.<b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---

Warn Exception while closing session: System.Net.Http.HttpRequestException: Response status code does not indicate success: 302 (Moved Temporarily).
  at Primavera.Mimosa.Types.TransientFaultHandling.SystemTrayRetryService.HandleFinalFailure[T](PolicyResult`1 policyResult)
  at Primavera.Mimosa.Types.CloudSupport.CloudClient.d__30.MoveNext()
--- End of stack trace from previous location where exception was thrown ---

Cause

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