Unable To Prepay Any invoices (Doc ID 2912959.1)

Last updated on NOVEMBER 04, 2024

Applies to:

Symptoms

On : NA version, Operations & Maintenance

When attempting to prepay invoices, the following error occurs:

 

 
The issue can be reproduced at will with the following steps:
  1. In the Summery Match Section, first verify that there is NO RECEIPT to MACTH invoice to.
  2. Once verified there is NO RECEIPT to MATCH invoice to, then go to the Document Search section of REIM.
  3. In the Document Search section, type in the PO number in the order no box search field and hit the search button.
  4. The search button will pull up the invoices attached to the po, then pick we click next to the invoice needed to be prepaid.
  5. The next step after the correct invoice is checked is to go up to the ACTIONS section and hit the drop down arrow to get options to choose. pick the PREPAY DOCUMENTS options.
  6. After hitting the PREPAY DOCUMENTS option, the system will automatically prepay the invoice and give a message that the invoice has been PREPAID, NOT the ERROR below

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.