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Why is My Favorites folder selection not working? (Doc ID 2913344.1)

Last updated on DECEMBER 06, 2022

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Information in this document applies to any platform.


Why is My Favorites folder selection not working?

Requesting for assistance to determine the reason why Favorites folder selection is not working.

Steps to reproduce issue:

1. Login to account_name as "user_name"

2. Go to Folders > Click on the folder dropdown and select "Favorites"

3. You will notice that all the folders show up and cannot be removed as Favorites

4. Also, If you select "All Folders" in the folder dropdown, the user is not able to add favorites

Note: This issue is only happening with this specific user


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