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Service Request Queue Assignment Running Get Error - "An active assignment rule can't be found. Contact your help desk. (MOW-225256)" (Doc ID 2913622.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to schedule ESS job "Service Request Queue Assignment" process for Next Gen HR Help Desk.

However, the process continues to run into an error status:

  Error message
 <date>[INFO] An active assignment rule can't be found. Contact your help desk. (MOW-225256)

Cause

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In this Document
Symptoms
Cause
Solution
References


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