[JAPANESE] Fuzzy Match search filter is not working correctly (Doc ID 2915021.1)

Last updated on MARCH 28, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

In Account object, there are the following four account records.

エー・カンパニー
エーカンパニー
カンパニー・エー
カンパニーエー

1) In Account landing page(Workspace), click Show Filters.
2) Add Name field to the filter.
3) Click Advanced.
4) Choose "Fuzzy Match".

Then try the three keywords below

Keyword-1: カンパニー
->
Result-1:
エー・カンパニー
カンパニー・エー
カンパニーエー
3 records are returned.

Keyword-2: エー
->
Result-2:
エー・カンパニー
カンパニー・エー
2 records are returned.

Keyword-3: カンパ
->
Result-3:
No record is returned.

We expect the three criteria return all the four account records.
However, "Fuzzy Match" doesn't work as expected.

How can we make it work correctly?

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