Xoffice Serialized Indicator Not Updated When Item Created/Updated In MFCS
(Doc ID 2916553.1)
Last updated on DECEMBER 19, 2022
Applies to:
Oracle Retail Xstore Office Cloud Service - Version 19.6 and laterOracle Retail Merchandising Foundation Cloud Service - Version NA and later
Information in this document applies to any platform.
Symptoms
In Xstore V19.0.1:
Xoffice Serialized indicator is not persisting when creating/updating serialized item in MFCS.
-The items serialized indicator is set correctly in SIOCS.
-In Xoffice, both items show as not serialized (checkbox is not checked).
-In Xstore the serialized indicator is set to true.
Steps to Reproduce:
1. Create/update an item in MFCS to be serialized.
2. Wait for the item data to be sent to Xoffice and Xstore and validate the change in both locations.
3. In Xstore, perform a verified return of a serialized item.
Expected: When the item is returned in Xstore, the serialized item should be prompted after scanning the item for return.
Actual: The return does not prompt for the serial number and as such the number is not persisted to Xoffice and Sales Audit systems.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |