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OAT Load Hierarchy Task Is In Progress Even though Task Completed (Doc ID 2916862.1)

Last updated on JULY 06, 2023

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Goal

When trying to load a product hierarchy file using the Oat Load Hierarchy System Admin Task, the task is taking more than 1 hour with "in-progress" status and the log file shows error "Service 'loadHier' failed with return code 1" and "Calling section logoff". However, the lower level log indicates the task completed.

 

Solution

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