OAT Load Hierarchy Task Is In Progress Even though Task Completed
(Doc ID 2916862.1)
Last updated on JULY 06, 2023
Applies to:
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and laterOracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 19.0 and later
Information in this document applies to any platform.
Goal
When trying to load a product hierarchy file using the Oat Load Hierarchy System Admin Task, the task is taking more than 1 hour with "in-progress" status and the log file shows error "Service 'loadHier' failed with return code 1" and "Calling section logoff". However, the lower level log indicates the task completed.
- The main (top-most) service.log has below failure captured:
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |