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Smart Text Gets Stuck On The Page After Exiting An SR (Doc ID 2917065.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.07.0 version, Service Request

When attempting to provide response through smart text,
the following error occurs.

ERROR
-----------------------
random smart text gets attached to the screen


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an SR
2. Create a response with smart text
3. save and close the SR

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use smart test in response.

Cause

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In this Document
Symptoms
Cause
Solution
References


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