FAW: OneLogin SSO: Session Getting Timed Out For Active Users (Doc ID 2917376.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Fusion Analytics Warehouse - Version N/A and later
Information in this document applies to any platform.

Authentication flow as per the below architecture and in IDCS the session timeout is set correctly :

The end-user logs in to FAW portal.
FAW redirects the user to IDCS for the authentication
IDCS redirects the user to OneLogin for the authentication
OneLogin controls if the user’s session exists or not. If not, it authenticates the user using Windows credentials (authentication delegation to a ‘AD connector’ agent)
Once the authentication of the user is done and confirmed, OneLogin redirects user back to IDCS with a SAML token
IDCS validates the user’s identity and redirects user back to FAW with a token. And FAW lets the user access to portal

Users are getting logged out from FAW console even when active (creating reports etc.) and are asked to login again.

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