FUSION: SCM: RCV: Making Change To An Incorrect Serial Number On Return to Vendor Transaction (Doc ID 2917787.1)

Last updated on JANUARY 25, 2023

Applies to:

Symptoms

 
Serial Numbers Not Showing During Return to Vendor Transaction  

When trying to perform a Return to Vendor transaction, the desired serial numbers are not present in the list of values even though the item is serial controlled and the serial numbers are present in stock.


The issue can be reproduced at will with the following steps:
1.  Navigate to Receiving > Returns
2.  Select the organization and purchase order
3.  Try to enter the Return Transaction
4.  Select the Lot/Serial button and try to select the correct serial number.

The user received the wrong Serial number back from the customer and was having issues because they were trying to return the incorrect serialized item.

Is there a way to go back to the RMA and change the Serial Number to the correct one that needs to be returned?  

How do you change the Serial number on the Customer Return (back into Inventory) if user made a mistake and had the incorrect serial number?

Changes

Cause

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