PRC:PO: When Canceling a PO and Changing the Communication Method Back and Forth, the Email Addresses That Originally Defaulted Disappear (Doc ID 2918860.1)

Last updated on JANUARY 11, 2023

Applies to:

Symptoms

When canceling a PO and changing the Communication Method field back and forth (email to fax and back to email), the original email addresses (including CC: carbon copy and BCC: blind carbon copy) set as the Communication Method disappear and the fields are blank.


STEPS
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The issue can be reproduced at will with the following steps:
1. Procurement > Purchase Orders
2. Task Menu > Manage Orders
3. Search and click on a PO
4. Make sure Communication Method is email and that there are multiple email addresses populated (including a CC and BCC)
5. Click Actions > Cancel Document
6. Pop-up box appears
7. Change Communication Method from email to fax > email addresses disappear as fax information now appears
8. Change Communication Method back to email
9. The original email addresses that defaulted in the fields disappear

Changes

Cause

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