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Get Answers to Your General Guidance Questions on Cloud Customer Connect (Doc ID 2919796.1)

Last updated on FEBRUARY 02, 2024

Applies to:

Oracle Enterprise Planning and Budgeting Cloud Service
Oracle Enterprise Performance Reporting Cloud Service
Oracle Fusion Cloud Field Service - Version 23.A.08 to 23.A.08
Oracle Enterprise Profitability and Cost Management Cloud
Oracle Fusion Project Costing Cloud Service
Information in this document applies to any platform.


This document explains:


This document applies to all Fusion Customers and SaaS products including Marketing Cloud, CPQ, Commerce Cloud and Taleo. For a recording of the overall change for the handling of General Guidance (Sev-4) issues and “How to” questions on Cloud Customer Connect, click here.


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In this Document
 What Processes have changed?
 What is and is not a General Guidance Question?
 Why use the Community to find an answer to your General Guidance question?
 What are the Benefits of Community?
 What happens after a question is submitted?
 What should I do when my question gets a response?
 What should I do if I get two conflicting responses?
 What should I do if my question relates to an Enhancement?
 What should I do if my question relates to customizing, personalizing, or extending the application?

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