Get Answers to Your General Guidance Questions on Cloud Customer Connect
(Doc ID 2919796.1)
Last updated on FEBRUARY 02, 2024
Applies to:
Oracle Enterprise Planning and Budgeting Cloud Service Oracle Enterprise Performance Reporting Cloud Service Oracle Fusion Cloud Field Service - Version 23.A.08 to 23.A.08 Oracle Enterprise Profitability and Cost Management Cloud Oracle Fusion Project Costing Cloud Service Information in this document applies to any platform.
Purpose
This document explains:
What processes have changed?
What is and is not a General Guidance Question?
Why use the Community to find an answer to your General Guidance question?
What are the Benefits of Community?
What happens after a question is submitted?
What should I do if I get two conflicting responses?
What should I do if my question relates to an Enhancement?
Scope
This document applies to all Fusion Customers and SaaS products including Marketing Cloud, CPQ, Commerce Cloud and Taleo. For a recording of the overall change for the handling of General Guidance (Sev-4) issues and “How to” questions on Cloud Customer Connect, click here.
Details
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