Why Is Bell Notification Not Working in Next Gen Help Desk? (Doc ID 2921840.1)

Last updated on APRIL 19, 2023

Applies to:

Symptoms

On : 11.13.22.10.0 version, Help Desk

Why Is Bell Notification Not Working in Next Gen Help Desk?

We have configured bell notification in case of queue assignment and resolved however none of the bell notifications are triggering. Why Is Bell Notification Not Working in Next Gen Help Desk?

1. Configure script in Next Gen HR Help Desk

Go to Application composer > HR Help Desk Request > Server Scripts > Triggers > Before Insert

if (isAttributeChanged('QueueId') )
{
  println("Begin Bell before update Notification script")
def srQueue = QueueName;
  if(srQueue != "" || srQueue != null) {
  def queueMemVo = SvcQueue?.resourceMembers;
  if (queueMemVo != null) {
  queueMemVo.reset();
  while(queueMemVo.hasNext()) {
  def queueResRow = queueMemVo.next();
  def map = new HashMap();
  def msg = 'SR - ' + SrNumber + ' is assigned to your Queue'
  map.put("Channels", ["ORA_SVC_BELL"]);
  map.put("MessageText", msg);
  map.put("RecipientPartyId", queueResRow?.ObjectId);
println("Begin Bell Notification script:"||queueResRow?.ObjectId)
  adf.util.sendNotification(adf, map)
 
  }
  }
  }
}

Cause

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