My Oracle Support Banner

Quote Approval throws Invalid XML Error (Doc ID 2922501.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 C Patch 5 and later
Information in this document applies to any platform.

Symptoms

When approving the quote

Expected Behavior:
===================
The quote should be approved successfully

Current Behavior:
==================
Getting an error "could not perform Action: Approve
Invalid characters were found in the string '<document document_id='****...':<br/>The character (hex value: 2) at position 165*** is invalid.

Business Impact:
================
Unable to approve some quotes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.