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When Terminating A Subscription, Some Products Are Not Closed In OSS (Doc ID 2923648.1)

Last updated on JANUARY 26, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 D Patch 3 and later
Information in this document applies to any platform.

Symptoms

When terminating an asset and synchronizing the quote to OSS, some product lines in OSS will not be closed and remain active. No errors will be shown in the UI nor returned from the integration

Changes

part_custom_field9 was updated to "subscription" on some parts in the asset between when the subscription/asset was originally created and when it was terminated

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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