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Orders created from "Launch Store as Customer" in Agent Console Does Not Have the "AgentId" Populated. (Doc ID 2924387.1)

Last updated on JANUARY 29, 2023

Applies to:

Oracle Commerce Cloud Service - Version 22.4.2 and later
Information in this document applies to any platform.



When the Order is created by an agent, the "agentId" field must be populated in the getOrder response payload. 

1. Log in to Agent Console.
2. Search for any existing customer.
3. Go to the customer Profile.
4. Under Profile Details Click on the button "Launch Store as Customer" which will lead to Storefront.
5. Add an item to the cart and check the Order Id from the network tab.
6. Invoke GetOrder API using the orderID.
7. "agentId" field is set to Null. 


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