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Oracle Fusion Cloud Field Service (OFS) Release Process (Doc ID 2925228.1)

Last updated on MARCH 31, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 19.C.00 and later
Information in this document applies to any platform.


 Understand what is the Release Process for the Oracle Fusion Cloud Field Service product and how Quarterly and Service Updates are delivered and applied.


This applies to all versions of Oracle Fusion Cloud Field Service (OFS) and all your instances


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In this Document
 Release Naming
 Release Schedule
 End-of-Life Policy
 Release Process
 Upgrade Scope
 In Scope Services:
 Out of Scope Services:
 Process Flow 
 Upgrade Best Practices:
 Service Update (SU) Release:
 Release and Service Update Maintenance Window:
 Frequently Asked Questions (FAQ)
 Can I request a rollback of a quarterly update applied to my Test Preview instance? 
 My Test Preview instance is running the latest Major Update with Service Update 1. What version will my Production instance receive when I schedule the new Major Update?
 My Test Preview instance is running an older Update version. If I schedule my Production instance to receive the new Major Update today, will it receive the new version?
  When scheduling a Update in Service Console, why can I not select what specific Service Update to apply along with the Update?
  Why is it necessary to update and what are the associated benefits?
  Why does Oracle Field Service provide a predefined schedule for Updates as seen in this KM Doc? 
  Can I refuse/cancel an Update?
  Can I reschedule an Update?
  How do I request and schedule my update? 
  How do I report a possible defect during the Update period? 
  Is there any additional or special support available after the Update?
  How quickly can I expect responses to update related Service Requests?
  Where can I get help to evaluate the possible impacts of upgrading from one OFS version to another?
  Who do I contact for questions about new features?
  Will new features/enhancements be enable during the Update or Service Update?
  Will the Update or Service Update break my customisation?
  Is there anything I should do before an Update?
  Which non-production (TEST) instance will receive the Update first?
  Is it possible to change the TEST preview instance that will be used for the Update? 
  How much downtime is expected during TEST instance update? 
  How long will the Update take?
  Will my non-production (TEST) instance be refreshed before the Update? If so, will I lose my data?
  Will my non-production (TEST) instances be impacted if we are a new customer and we are not in Production?
  What is the maintenance window for non-production (TEST) Updates and Service Updates? 
  When will my other non-production (TEST) instances be updated? 
  How much time do I have to review my instance? 
  Should I perform any validations for non-production (TEST) and PROD during maintenance window?
  Is it possible to perform a rollback if necessary during the maintenance window? If so, how much time is necessary for this to be performed? 
  How far in advance will an Update Notice be sent in order to line up the resources / internal projects for the update review? 
  Are Service Updates part of the release process? 
  Production is updated, so why were the configuration changes I made in non-production (TEST) not moved? 
  Why was an update applied to my instances and I was not notified in advance? 
  What browsers are supported for Oracle Field Service? 

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