Oracle Fusion Cloud Field Service (OFS) Release Process
(Doc ID 2925228.1)
Last updated on JANUARY 29, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.A.00 and laterInformation in this document applies to any platform.
Purpose
Understand what is the Release Process for the Oracle Fusion Cloud Field Service product and how Quarterly and Weekly Maintenance Packs are delivered and applied.
Scope
This applies to all versions of Oracle Fusion Cloud Field Service (OFS) from the 24A release onward, across all your environments.
Details
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In this Document
| Purpose |
| Scope |
| Details |
| Release Naming |
| Quarterly Update Release Schedule |
| Quarterly Update Release Process |
| Overview |
| Quarterly Update Scope |
| In Scope Services |
| Out of Scope Services |
| Process Flow |
| Quarterly Update |
| Quarterly Update Best Practices |
| Weekly Maintenance Pack (WMP) Release |
| Quarterly Updates and Weekly Maintenance Pack Maintenance Window |
| Frequently Asked Questions (FAQ) |
| Can I request a rollback of a Quarterly Update applied to my Test Preview environment? |
| What Maintenance Pack will my Production environment receive when I schedule the new Quarterly Update? |
| When scheduling a Quarterly Update in Service Console, why can I not select what specific Weekly Maintenance Pack to apply along with the Update? |
| Why is it necessary to update and what are the associated benefits? |
| Why does Oracle Field Service provide a predefined schedule for Quarterly Updates as seen in this KM Doc? |
| Can I refuse/cancel a Quarterly Update? |
| Can I reschedule a Quarterly Update? |
| How do I request and schedule my Quarterly Update? |
| Why am I unable to schedule a Quarterly Update? |
| How do I report a possible defect during the Update period? |
| Is there any additional or special support available after the Update? |
| How quickly can I expect responses to update related Service Requests? |
| Where can I get help to evaluate the possible impacts of upgrading from one OFS version to another? |
| Who do I contact for questions about new features? |
| Will new features/enhancements be enabled during the Quarterly Update or Weekly Maintenance Pack? |
| Will the Quarterly Update or Weekly Maintenance Pack break my customization? |
| Is there anything I should do before a Quarterly Update? |
| Which non-production (TEST) environment will receive the Update first? |
| Is it possible to change the TEST preview environment that will be used for the Update? |
| How much downtime is expected during TEST environment update? |
| How long will the Update take? |
| Will my non-production (TEST) environment be refreshed before the Update? If so, will I lose my data? |
| Will my non-production (TEST) environments be impacted if we are a new customer and we are not in Production? |
| What is the maintenance window for non-production (TEST) Quarterly Updates and Weekly Maintenance Pack? |
| When will my other non-production (TEST) environments be updated? |
| How much time do I have to review my environment? |
| Should I perform any validations for non-production (TEST) and PROD during maintenance window? |
| Is it possible to perform a rollback if necessary during the maintenance window? If so, how much time is necessary for this to be performed? |
| How far in advance will an Update Notice be sent in order to line up the resources / internal projects for the update review? |
| Are Weekly Maintenance Pack part of the release process? |
| Production is updated, so why were the configuration changes I made in non-production (TEST) not moved? |
| Why was an update applied to my environments and I was not notified in advance? |
| Will it be possible to release a fix in the version I currently have in PROD even if a new version is already available? |
| What browsers are supported for Oracle Field Service? |
| References |