Fusion Global Payroll - Process Results UI Could Display a Time-out Error When Used to Review a Significant Number of Records
(Doc ID 2925500.1)
Last updated on FEBRUARY 06, 2023
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.13.23.01.0 to 11.13.23.01.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
On : 11.13.23.01.0 version, Global Payroll
On attempting to navigate to the Process results UI, for processes that included a significant number of records, the UI could display a time-out message.
ERROR
-----------------------
A connection to the server has failed. (status=504)
or
ORA-56720: I/O data limited exceeded - call aborted ORA-06512: at "FUSION.PAY_STATISTICS_UTILITY_PKG", line 2317
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. My Client Groups > Payroll > View Flows
2. Select a specific flow and attempt to navigate to the process results
3. Time-out message will be displayed after a brief period
or
1. My Client Groups> Payroll> Process Results Summary
2. Time-out message will be displayed after a brief period
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |