Oracle Fusion Recruiting Cloud: OTBI: Agent Error: "Handshake failed when connecting to SMTP server using SSL."
(Doc ID 2925533.1)
Last updated on FEBRUARY 06, 2023
Applies to:
Oracle Recruiting Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
Problem Description:
After updating to a new product version, all scheduled reports / all agents in OTBI are failing with errors similar to below:
Error: AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data [nQSError: 75025] Handshake failed when connecting to SMTP server using SSL. AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data ...Trying SMTP Delivery loop again... Sleeping for 9 seconds. AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data [nQSError: 75025] Handshake failed when connecting to SMTP server using SSL. AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data ...Trying SMTP Delivery loop again... Sleeping for 3 seconds. AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data [nQSError: 75025] Handshake failed when connecting to SMTP server using SSL. AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data ...Trying SMTP Delivery loop again... Sleeping for 9 seconds. AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data [nQSError: 75025] Handshake failed when connecting to SMTP server using SSL. AgentID: /shared/Custom/Human Capital Management/Recruiting/Custom Reports/Agent Data [82038] Exceeded 4 SMTP delivery retries.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |