SIOCS: SOCS Mobile Client Not Showing Cases As Default UOM As Set As System Configuration (Doc ID 2927592.1)

Last updated on FEBRUARY 13, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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SIOCS: SOCS Mobile client not showing Cases as Default UOM as set as system configuration

You have set 'Cases' as Default UOM in the System Administration screen in the SIOCS and in EICS application functionality (Inventory Adjustment), it displays Cases as UOM for every item transaction (working as expected), but when you are trying to log into SOCS Mobile client for all of the transactions it shows Standard option as Unit of Measure. As per the SOCS user guide: "When first logging in, the default unit of measure will be set based upon the system configuration Default Unit of Measure."

Why the SOCS mobile client is not showing the correct Unit of Measure?

EXPECTED BEHAVIOR
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As per the SOCS user guide: "When first logging in, the default unit of measure will be set based upon the system configuration Default Unit of Measure."

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into EICS and change the default UOM in system administration to 'Cases'
2. Log into SOCS mobile client and try to access any functionality (Transfers/Inventory adjustments etc)
3. Check the Unit of Measure (Displayed as Standard)

Changes

Cause

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