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FAQs on Nextgen Helpdesk Infolets (Doc ID 2929182.1)

Last updated on MAY 09, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service
Information in this document applies to any platform.

Purpose

 

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Q. Why Helpdesk infolets are in the Dashboard link on Nextgen Helpdesk landing page. In Classic UI, they used to be on Home page
 Q. Why are Work order infolets not under Help desk anymore?
 Q. Why can I not find my OTBI analytics in the report picker to add in the Help Desk infolets?
 Q. On Nextgen HRHD infolets page, admin has added custom infolets. But these are not visible to agents. Why ?
  Q. Customer is implementing Nextgen HRHD and most of the Infolets are not showing any data in them. Why?
 Q. How to identify a drill-down infolet?

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