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ITEM_TICKET-Unable To Edit Item Ticket Information - Invalid Item Error Thrown By The Trigger (Doc ID 2931037.1)

Last updated on FEBRUARY 27, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 22.1 to 23.1 [Release 22.1 to 23.1]
Information in this document applies to any platform.

Symptoms

ITEM_TICKET-Unable to edit item ticket information - Invalid item error thrown by the trigger
ERROR
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 ORA-20001: Invalid Item. ORA-06512: at "RMS01.EC_TABLE_ITK_AIDR", line 69 ORA-04088: error during execution of trigger 'RMS01.EC_TABLE_ITK_AIDR' is thrown by the trigger

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Choose Manage Item from UI
2. Choose ticket from more actions


Cause

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In this Document
Symptoms
Cause
Solution
References


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