Fusion Global HR: Global Transfer Approval Fails if The Approver Appends Any Comments in the Approval Notification (Doc ID 2931225.1)

Last updated on MARCH 16, 2023

Applies to:

Symptoms

While performing Global transfer, when clicked on the notification for approval there is an option for actions >> Request Information/Delegate/Pushback and many such options are available.

When an Approver attempts to Approve/pushback from Notification, and if they will append any comments in the Notification, the following error occurs:

ERROR
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An Error occurred. Contact your Help Desk.(FND-2)


STEPS
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The issue can be reproduced at will with the following steps:
1. Initiate a Global transfer
2. Notification received by Approver
3. When we click on the notification for approval there is an option for actions >> Request Information/Delegate/Pushback
4. Error received as "An Error occurred. Contact your Help Desk.(FND-2) "

Changes

Cause

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