CPQ Fields Populate with Weird Characters or Junk Data
(Doc ID 2931872.1)
Last updated on MARCH 27, 2023
Applies to:
Oracle BigMachines CPQ Cloud Service - Version 22 D Patch 6 and laterInformation in this document applies to any platform.
Symptoms
On : 22 D Patch 6 version, UI and Navigation
ACTUAL BEHAVIOR
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CPQ quote fields are coming in showing weird characters, junk data
EXPECTED BEHAVIOR
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CPQ data should be readable values
STEPS
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The issue can be reproduced at will with the following steps:
1. visit any quote
2. Observe junk data has populated in many of the quote fields.
Example of Junk Data in field (field name is readable, populated data is scrambled): CPQ Quote Number: ?999%!!!cShlO
Expected Example: CPQ Quote Number: CPQ-1001
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see quote information
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |