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CPQ Fields Populate with Weird Characters or Junk Data (Doc ID 2931872.1)

Last updated on MARCH 27, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 D Patch 6 and later
Information in this document applies to any platform.

Symptoms

On : 22 D Patch 6 version, UI and Navigation

ACTUAL BEHAVIOR
---------------
CPQ quote fields are coming in showing weird characters, junk data

EXPECTED BEHAVIOR
-----------------------
CPQ data should be readable values

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. visit any quote
2. Observe junk data has populated in many of the quote fields.

 

Example of Junk Data in field (field name is readable, populated data is scrambled):  CPQ Quote Number:  ?999%!!!cShlO

Expected Example: CPQ Quote Number: CPQ-1001

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see quote information

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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