OTM Message Center Notification is Not Working With Error "No User found in the contact DOMAIN.CONTACT_NAME for notify type MESSAGE CENTER"
(Doc ID 2933058.1)
Last updated on MARCH 06, 2023
Applies to:
Oracle Transportation Management Cloud Service - Version 19.3 and laterInformation in this document applies to any platform.
Symptoms
Sometimes, there is observation like, customer has configured the Message Center notification properly, however, he/she is not getting the update on the Global Message Center with the expected red dot.
EXPECTED BEHAVIOR
--------------------------------
Notification icon should be highlighted with RED dot whenever the corresponding event activity is being executed.
STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Enable the Message Center/Notification, as an example for "ORDER BASE - MODIFIED"
2. Modify an Order Base
3. No notification comes on the Message Center notification badge
1. Enable the Message Center/Notification, as an example for "ORDER BASE - MODIFIED"
2. Modify an Order Base
3. No notification comes on the Message Center notification badge
If user captures a User/Exception Log - they can see the message as-
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |