uMail/Mailbox: Users Not Receiving Items to Their External E-Mail Client When Sent TO Themselves
(Doc ID 2933282.1)
Last updated on MARCH 13, 2023
Applies to:
Primavera Unifier Cloud Service - Version 23.1 to 23.3 [Release 23.1 to 23.3]Information in this document applies to any platform.
Symptoms
On Unifier: Version 23.1
When an Active Unifier user triggers a Create and Send of a uMail/Mailbox item TO themselves:
Expected Result
Unifier should send a copy of the item to the user's external e-mail client.
Actual Result
A copy of the item is not received in the user's external e-mail client.
Steps to Reproduce
- In the uMail/Mailbox Drafts log, click on the New button
- Add the user that is initiating the message to the To field
- Send
- Check the external e-mail client and find that the message is NOT received
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |