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RPAS Cloud: After Patching Domain with Updated Dashboard Json File Users Get Error Logging In "Unable to process your request. If the problem persists contact your administrator." (Doc ID 2934438.1)

Last updated on MARCH 17, 2023

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service Plus - Version 19.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

Users cannot login. The error is displayed and then the user session goes back to sign-in page: 

Unable to process your request. If the problem persists contact your administrator. 

The activity that resulted in this issue was patching the domain with a change to Dashboard settings. 

Changes

 

Cause

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