Error Popup on HelpDesk Landing or Create/Edit Page
(Doc ID 2934823.1)
Last updated on MARCH 13, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Service Request
Symptom 1:
Getting Error popup in in Help Desk Landing Page or Create Help Desk page
Customer is getting error when navigating to below page, it just shows a Popup called "Error":
Symptom 2:
Another symptom of this issue is that agents are not able to select Assigned To value on a ticket , nothing appears in the dropdown
ERROR
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Error
STEPS
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The issue can be reproduced at will with the following steps:
Home > Help Desk > Create Help Desk Request > Error
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |