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User BATCH_USER_PROD Fails to Connect to Oracle URL (Doc ID 2935183.1)

Last updated on MARCH 15, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


Control-M jobs uses profile BATCH_USER_PROD to connect to <HOSTNAME_VALUE>/ProcessServices/services/private/executionEngine/schedules/MERCH/ to kick off jobs in POM. Critical jobs like NIGHTLY and Sales recurring jobs fail with error - "Unauthorized".
Can someone check if this user is either Locked or its password expired.


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