Approver Getting Repeated Notifications with Task Aggregation Set to Once Per Task.
(Doc ID 2935434.1)
Last updated on MARCH 15, 2023
Applies to:
Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
The task is configured to aggregate 'once per task'. But BPM is not aggregating the task correctly since the same user appears more than once. The user needs to take
action as many times as the user appears in the list which is incorrect. As of now the issue is observed during the ReqApproval process only. The notification is received twice in bell icon and email. Three tasks are displayed in the worklist with the same task name.
Users expect that when aggregation is turned on , only one notification will be received.
The issue can be reproduced at will with the following steps:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |