How To: Show Customer Account Details When Generating Audit Report For Profiles (Doc ID 2936534.1)

Last updated on MAY 23, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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The Audit Report for customer profiles is not showing the details of for which customer the profile belongs to

EXPECTED BEHAVIOR
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The Audit report should display the customer information along with customer profile changes done.

STEPS
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The issue can be reproduced at will with the following steps:
Navigator > Tools > Audit Reports

1. *Date:
2. **Product: Receivables
3. Business Object Type: Customer Profile
4. check the 'Business Object Type'
5. check the "Show User-Related Details" and "Show Attribute Details" (select as well 'All Attributes' from the LOV displayed) and "Show additional object identifier columns"

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use the audit report as they could not make out which profile belongs to which customer..

Cause

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