Segmentable Activities In OFS
(Doc ID 2937032.1)
Last updated on APRIL 04, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.00 and laterInformation in this document applies to any platform.
Goal
How can I push segmentable activities forward to subsequent days when another segmentable activity is assigned in front of them?
SCENARIO
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When non-segmentable activities are assigned to on the same day as another activity, the other activity is correctly pushed to the next day, and the subsequent activities are also pushed forward, but a segmentable activity is not.
See the following steps:
1. Dispatcher assigns two 16 hour segmentable activities spanning Monday-Tuesday and Wednesday-Thursday.
2. A third segmentable activity needs to be added between the two activities on Wednesday, which is expected to push the Wednesday-Thursday segmentable activity to Thursday-Friday.
3. Three options are presented to the dispatcher: "move only selected segment", "move all segments starting from 3/6/23", "create segments only for 3/8/23"
4. Selecting "move only selected segment" causes overtime for Wednesday, and does not push the Wednesday-Thursday segmentable activity to Thursday-Friday.
5. Selecting "move all segments starting from 3/6/23" creates a small 30-minute segment on Wednesday, and the remaining portion of that new segmentable activity appears on Friday.
6. Selecting "create segments only for 3/8/23" only creates a small 30-minute segment on Wednesday (which would not give enough time to complete the task).
Solution
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In this Document
Goal |
Solution |