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Smart Collaboration not working (Doc ID 2938083.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.03 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Collaboration Module would not work for affected customer's

EXPECTED BEHAVIOR
-----------------------
Collaboration module should work properly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access Instance
2. Click Collaboration icon
3. Try to start a chat or find a Help-desk

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot start chat.

Cause

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