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Unable To Open Map In Dispatch Console (Doc ID 2938445.1)

Last updated on NOVEMBER 20, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.00 to 23.A.04
Information in this document applies to any platform.

Symptoms

On : 23.2.0 version, Maps

ACTUAL BEHAVIOR
---------------
When checking Map view OFS taking along time to load and we get message "Connection Error"

EXPECTED BEHAVIOR
-----------------------
Map view should load in a reasonable time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access Instance
2. Browse to Dispatch Console
3. Click on Map View

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can not see activities on map and have hard time assigning activities to nearby resources

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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