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Error when Common Configurations page opens up via Application Composer (Doc ID 2938656.1)

Last updated on APRIL 04, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.01.0 version, Oracle Sales Assistant

When attempting to go to Oracle Sales Assistant Setup via application composer
the following error occurs.

ERROR
"THE APPLICATION WAS UNABLE TO ACCESS SKILLS FROM ORACLE DIDGITAL ASSISTANT DUE TO ERROR: Failed to fetch data from Oracle Digital Assistant. Contact your help desk for assistance"


STEPS
The issue can be reproduced at will with the following steps:

Log into application
Navigator>Tools>Application Composer>
CRM Cloud>
Oracle Sales Assistant Setup

Common Configurations>
get error
"THE APPLICATION WAS UNABLE TO ACCESS SKILLS FROM ORACLE DIDGITAL ASSISTANT DUE TO ERROR: Failed to fetch data from Oracle Digital Assistant. Contact your help desk for assistance"

Cause

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In this Document
Symptoms
Cause
Solution
References


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