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Export of Primavera XML Services, Which Have Multiple Global Filtered Portfolios, Fails With: "logs.catastrophic_failure" (Doc ID 2938702.1)

Last updated on MAY 07, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

The project export schedules are failing with the following:

ERROR

A fatal error has occurred. More information can be found in the server logs. Please contact your system administrator. logs.catastrophic_failure.

THE JOB SERVICE LOGS REPORT THE FOLLOWING:

<P6 Job Services> <ERROR><ImportExportServiceImpl> <Failed to parse Job Data>

STEPS TO REPRODUCE:

  1. Go to Administration -> Scheduled Services -> Project.
  2. Add Export Primavera XML.
  3. In Project Settings assign more than one Global Filtered Portfolio.
  4. Save the job.

The job status is Failed if run on demand or if scheduled.

The export job will complete successfully without multiple Global Filtered Portfolios.

Cause

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In this Document
Symptoms
Cause
Solution
References


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