Message Scenarios Modify Blocking Conditions
(Doc ID 2939835.1)
Last updated on OCTOBER 10, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.02 and laterInformation in this document applies to any platform.
Symptoms
On : 23.A.02 version, Configuration
ACTUAL BEHAVIOR
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When using enumeration properties on Message Scenario's Step's Blocking conditions with operators "Contains", "Does not contain", "Does not start with" and "Starts with" button "Add" appeared active, while it was actually disabled, and could not trigger actions.
EXPECTED BEHAVIOR
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Button should not be displayed on screen since
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Configuration > Message Scenario > Click on desired Message Scenario's Step
2. Click on it and browse to Blocking Condition's Tab
3. Add a blocking condition using a customer enumeration property
4. Add operators "Contains", "Does not contain", "Does not start with" and "Starts with"
now OFS will display the button "add" will be displayed as a clickable button but if you click on it nothing will happen
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot configure message scenario's step as desired.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |