My Oracle Support Banner

Error Encountered While Trying To Resolve Cost Discrepancy From Manager Dashboard (Doc ID 2940410.1)

Last updated on APRIL 06, 2023

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

On : 19.3 version, Operations & Maintenance

When attempting to resolve cost discrepancy navigating from manager dashboard,
the following error occurs.

ERROR
-----------------------
"An error occurred while processing your request. Please contact the system administrator"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Check Financial Manager Dashboard Invoice Report
2. Click Priority 1 - Yes in Cost column (will be redirected to Discrepancy Review List Page)
3. Select the 1st record - Click Resolve - Error Encountered: "An error occurred while processing your request. Please contact the system administrator"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.