My Oracle Support Banner

Oracle Retail Cloud BI Publisher Not Opening -The Server Can Not Be Used Due To A Configuration (Doc ID 2941468.1)

Last updated on APRIL 12, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Oracle Retail Cloud BI Publisher not opening - The server can not be used due to a configuration

Customer reports they cannot open BI Publisher enterprise.

When attempting to do so they receive the following error:

The server can not be used due to a configuration error, please contact the administrator. If you are the administrator, please consult BI Publisher user guide for proper configuration.

User confirms the following roles are setup in IDCS:

1. BIAuthors
2. BIAuthorsCustom
3. BISystemUsers

But they can't add BIAdministrators, BIProcessMonitorGroup,BIProcessOperatorGroup etc.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.