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Drag & Drop Functionality is NOT Working in OTM Enhanced Workbench (Doc ID 2941516.1)

Last updated on OCTOBER 12, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 23.2 to 23.2 [Release 23B]
Information in this document applies to any platform.


Drag & Drop functionality in OTM Enhanced Workbench for any gnatt- is NOT working as expected.

While executing the same, there is an icon with circle and cross, meaning the action is not valid; after this is dropped, there is no changes happened.

Note: Drag & Drop option is also NOT working in the on PUBLIC Enhanced Workbenches.


As an example:

Drag & Drop function on the Shipment Stop to the dock scheduling gnatt through Enhanced Workbench is NOT working.

However, Appointment can be generated by selecting the Shipment Stop > Actions > Schedule Appointment option.

As mentioned, the same functionality is not working in the PUBLIC Dock Scheduling Workbench.

Expected Behavior
Drag & Drop option should be working without any exception through Enhanced Workbench- this is much user friendly.

Error Message (If Any)
No Error Message

Steps to Reproduce
For the given example, the observation can be reproduced at will with the following steps:

1. Open the Appointment Workbench; Search and Select for eligible Shipment(s)

2. Select the required Shipment Stop and Drag & Drop that to Appointment Dock Scheduling gnatt

3. It will NOT create any appointment

Business Impact
Due to this issue, Customers is unable to utilize the Drag & Drop functionality in Enhanced Workbench with a user friendly way.

Now, users needs to execute Actions or other activities to purpose the requirement, that needs more manual efforts w.r.t. Drag & Drop option.



This has been being experienced after 23.A OTM Quarterly Upgrade.


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