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23A Links to Knowledge Article Attachments are not working from the My Help Knowledge Search Results page (Doc ID 2941740.1)

Last updated on AUGUST 31, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.01.0 version, Knowledge

After the 23A upgrade, The links to Knowledge Article attachments are not working from the My Help Knowledge Search results page.

1. As a NextGen Help Desk user access the Home > Help Desk > My Help page
2. Search for any KM Article with an attachment
3. Click on the attachment link directly from the search results page without opening the Knowledge Article
4. Nothing happens and the attachments are not downloaded.

Changes

 This issue is reported after the upgrade to 23A release.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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