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Incentive Compensation ESS Job Stuck In "Cancelling" Status (Doc ID 2942231.1)

Last updated on APRIL 16, 2024

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.23.01.0 and later
Information in this document applies to any platform.

Symptoms

There are ESS jobs that have been in Cancelling status for a long time.  Expecting that it should changed to Cancelled status.

This is preventing user from resubmitting Calculation jobs.

STEPS
1. User submitted Calculation ( eg. request 32530794 ) -- it is still in Running status  >>> this needs to be cancelled by user from the application
2. Some of the 'Calculate Incentive Earnings: Calculate Incentives' child jobs ( eg. requests 32530853, 32530854 ) have Error status
3. Some of the 'Calculate Incentive Earnings: Calculate Eligibility' child jobs ( eg. requests 32517807 , 32517806, 32517805, 32517804 ) have been in Cancelling status for a long time

Cause

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In this Document
Symptoms
Cause
Solution
References


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