My Oracle Support Banner

"findMatchingResources" Returning Misinformation (Doc ID 2943912.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.00 to 23.A.10
Information in this document applies to any platform.

Symptoms

On : REST API -> findMatchingResources

ACTUAL BEHAVIOR
---------------
When executing command /rest/ofscCore/v1/resources/custom-actions/findMatchingResources receiving unexpected response with no actual value

EXPECTED BEHAVIOR
-----------------------
We expect to receive response containing only correct time windows to book activity

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Execute command /rest/ofscCore/v1/resources/custom-actions/findMatchingResources with corresponding body

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer cannot book activities to correct resources

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.