Incorrect Paysheet Amount For Participants With No Earnings ID And in CALCULATION ERROR status
(Doc ID 2944559.1)
Last updated on APRIL 24, 2023
Applies to:
Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
Paysheet amount is not reflecting the correct earnings amount in the payment batch.
On analysis of the payment transaction for the paysheet component there are two records that do not have event date nor direct participant name populated. When choosing the icon on earnings, there is no earning id.
The pay records are ghost records which increase the net payment amount in the component and paysheet.
STEPS
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The issue can be reproduced at will with the following steps:
Incentive Manager
Incentive Compensation ->Payments
Payment Batch processing
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |