Requirements for sending outbound mail from customer domains on CPQ (Doc ID 2945191.1)

Last updated on OCTOBER 30, 2023

Applies to:

Purpose

Email authentication encompasses a variety of techniques and measures that are designed to help recipients distinguish between an email that truthfully claims to be from a particular sender and an email that is forged or otherwise falsified. Proper use of email authentication provides an increased level of security for both sender and recipient.

Sender Policy Framework (SPF) and Domain Key Identified Mail (DKIM) are two common forms of authentication. With this addition to your DNS entries, you're telling recipients that you've authorized CPQ to send emails on your behalf.

Scope

If you are currently sending mail from CPQ and using your company’s domain, you must have SPF or DKIM configured. If this is not completed there is a likelihood that your emails will be flagged as spam and not delivered.

Details

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