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Activity duration is being changed but no user or external system is changing it (Doc ID 2946639.1)

Last updated on MAY 05, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.03 to 23.A.13
Information in this document applies to any platform.

Symptoms

We can see in the Activity History that the duration of the activities is being updated, sometimes by users, sometimes by routing or message engine without any reason until it ends up being always the same duration, for example always 4 minutes.

Changes

We recently enabled the feature called "Enable the Visit functionality" in the section "Visit bundling keys" in Configuration - Business Rules. After we enabled, it this behavior started to happen.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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