Uploading CSV Files Through OTM Integration Manager Throwing Error "Unable to open the database connection"
(Doc ID 2946816.1)
Last updated on MAY 04, 2023
Applies to:
Oracle Transportation Management Cloud Service - Version 19.3 and laterInformation in this document applies to any platform.
Symptoms
Sometimes, customers cannot upload CSV files in OTM through Integration Manager.
It throws error as - Unable to open the database connection.
Sample Error Message
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Steps to Replicate
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The issue can be reproduced at will with the following steps:
1. Navigate to Business Process Automation > Integration > Integration Manager > Upload an XML/CSV Transmission
2. Browse the CSV file and click on Upload
3. It will throw error as mentioned.
2. Browse the CSV file and click on Upload
3. It will throw error as mentioned.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |