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Uploading CSV Files Through OTM Integration Manager Throwing Error "Unable to open the database connection" (Doc ID 2946816.1)

Last updated on MAY 04, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Sometimes, customers cannot upload CSV files in OTM through Integration Manager.

It throws error as - Unable to open the database connection.

Sample Error Message
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Steps to Replicate
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The issue can be reproduced at will with the following steps:

1. Navigate to Business Process Automation > Integration > Integration Manager > Upload an XML/CSV Transmission
2. Browse the CSV file and click on Upload
3. It will throw error as mentioned.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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